1. Who we are
This Privacy Policy explains how New Hocke Shoppe II, Inc. ("New Hocke Shoppe," "we," "us," or "our") collects, uses, and protects information when you visit this website, book an appointment, or communicate with us by phone, email, or text message (collectively, the "Services").
By using the Services, you agree to the collection and use of information as described in this policy.
2. Information we collect
We collect information you provide directly to us, including:
- Name, phone number, and email address
- Appointment details (preferred date/time, type of item you'd like appraised, and any notes you provide)
- Communications you send us, including messages, calls, and form submissions
We do not require you to create an account or provide financial account information to book an appointment.
3. SMS & text messaging
By providing your mobile number and opting in on our appointment form, you consent to receive text messages from New Hocke Shoppe related to appointment confirmations, reminders, and scheduling updates. Message frequency varies based on your appointments. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us directly using the information in Section 9.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected via SMS consent is not shared with third parties for their own marketing use. This does not apply to text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required to provide the messaging service itself (e.g., our SMS platform provider).
Carriers are not liable for delayed or undelivered messages.
4. How we use your information
- To schedule, confirm, and remind you of appraisal appointments
- To respond to your questions or requests
- To operate, maintain, and improve our website and booking process
- To comply with legal and recordkeeping obligations related to precious metals transactions, where applicable under Florida law
We do not use the information collected through this appointment-booking service to market, offer, or solicit loan, credit, or lending products.
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our website, scheduling, and messaging systems (for example, our website and CRM platform provider), under obligations to protect your information
- Law enforcement or regulators, if required by law, subpoena, or legal process
- A successor entity in the event of a business transfer, merger, or sale of assets
6. Data retention & security
We retain appointment and contact information for as long as needed to provide the Services, respond to your requests, and meet applicable legal or recordkeeping requirements, after which it is deleted or anonymized.
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your choices & rights
- Opt out of texts: reply STOP to any message, at any time
- Access or delete your data: contact us using the details below and we will respond within a reasonable time
- Correct your information: contact us to update any inaccurate details
Depending on your state of residence, you may have additional rights under applicable privacy laws (such as the right to know, delete, or opt out of certain data sharing). Contact us to exercise these rights.
8. Children's privacy
Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us so we can delete it.
9. Contact us
If you have questions about this Privacy Policy or wish to exercise any of the rights described above, contact us:
- Phone: +1 (754) 332-9740
- Email: [email protected]
- Business name: New Hocke Shoppe II, Inc.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.